EMS Lead / Support Specialist
Job Description
Key Responsibilities
- Execute non-production and production system upgrades, patches, and integrations for Client’ EMS platforms
- Collaborate with Client’ application patching team to define test plans, UAT support, and deployment workflows
- Develop technical documentation (architecture diagrams, runbooks) and conduct post-deployment reviews
- Troubleshoot platform issues, perform root cause analysis, and ensure VM/cluster availability
- Conduct security audits for EMS infrastructure (VMs, networking, batch pipelines) and remediate vulnerabilities.
- Ensure compliance with Client’ internal policies and standards
- Implement proactive monitoring for security breaches and lead incident response activities
- Review NMS Tools patches for security relevance and integrate them into upgrade cycles.
- Analyze EMS performance metrics and recommend tuning for scalability/reliability (e.g., Nokia Service Portal, Fujitsu Virtuora).
- Automate monitoring, reporting, and failure-handling processes to reduce manual intervention.
- Design continuous improvement initiatives (e.g., reducing MTTR, enhancing data quality)
- Collaborate with Client’ teams to implement best practices for EMS usability and operational efficient
Skills:
- Expertise in EMS platforms and network management domain (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
- Hands-on experience with one or more EMS applications (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
- Proven experience upgrading, patching of EMS Applications
- Understanding of the EMS integration points functions and features
- Strong understanding of the EMS deployment environments and platforms and virtualization technologies (eg; VMware, Kubernetes, Docker)
- Strong understanding of the EMS build and deployment methodologies such as DevOps, scripting (Python/Ansible)
- Strong understanding of security requirements and vulnerability assessment
- Strong understanding of automation tools